Return Policy

Returns and Refunds Policy

Shipping Insurance + Lost / Damaged Package Coverage!

Hemmfy is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

How to use your Route insurance:

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Return Policy Intent:

This policy is for customers who have received damaged or incorrect shipments from manufacturers. All products on our website ship directly from the manufacturers and/or authorized distributors. Customer must notify Hemmfy of incorrect/damaged shipments within 2 weeks of delivery"

Returns: Acceptable Reasons

We will accept returns for the below list of complaints and/or issues. 

  • Product arrived damaged
  • Wrong Strength level received
  • Wrong size received
  • Wrong item received

Refund Policy Abuse:

Any attempt to abuse our refund policy will result in a denial of service. Your account will be blocked from ordering from Hemmfy.

General Refund / Replacement / Return Policy

In the event your items are damaged, incorrect or sent to the wrong address we will provide you (1) of the following options as a resolution; at the discretion of our team: 

  • Refund for the product(s)
  • Replacements for the product(s)
  • Credit on your next order(s)

Questions? 

We welcome all questions and are available Monday-Friday

Please email support@hemmfy.com

9AM to 6PM Eastern Standard Time