Returns and Refunds Policy
Shipping Insurance + Lost / Damaged Package Coverage!
Hemmfy is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
How to use your Route insurance:
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Return Policy Intent:
This policy is for customers who have received damaged or incorrect shipments from manufacturers. All products on our website ship directly from the manufacturers and/or authorized distributors. Customer must notify Hemmfy of incorrect/damaged shipments within 2 weeks of delivery"
Returns: Acceptable Reasons
We will accept returns for the below list of complaints and/or issues.
- Product arrived damaged
- Wrong Strength level received
- Wrong size received
- Wrong item received
Refund Policy Abuse:
Any attempt to abuse our refund policy will result in a denial of service. Your account will be blocked from ordering from Hemmfy.
General Refund / Replacement / Return Policy
In the event your items are damaged, incorrect or sent to the wrong address we will provide you (1) of the following options as a resolution; at the discretion of our team:
- Refund for the product(s)
- Replacements for the product(s)
- Credit on your next order(s)
We welcome all questions and are available Monday-Friday
Please email email@example.com
9AM to 6PM Eastern Standard Time